View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001482 | K18X001.00 SKB SWAN | SW | public | 2022-05-24 16:32 | 2022-08-16 10:23 |
| Reporter | (ALTech) Sangmin Choi | Assigned To | (ALTech) Sangmin Choi | Due Date | 2022-05-25 17:26 |
| Priority | normal | Severity | s4-minor | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0001482: A customer reported the issue that the bluetooth headset can't be paired. | ||||
| Description | A customer reported the issue that the bluetooth headset can't be paired. He said this device was paired successfully under 19.531.20 firmware and after update to 19.532.17, it's failed. Please check the attached log file. | ||||
| Additional Information | https://jira.skbroadband.com/browse/BTVV-4431 | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
| User List |
(SW) Jim Chen |
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Hi, Jacky, Could you please assign an engineer for this issue? And, please update the due date after assign the engineer. Thank you. |
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Hi Sangmin, Could you reproduce this issue in your side? We need do some test and enable more bt log and bt snoop log for debug this issue. 1. Please confirm if issue still happens when BT button is not pressed. From the log, it seems user is pressing BT button. But it should not press BT button because it is a headset (SWAN needs to be a BT source). 2219,34: 05-23 17:47:12.971 5455 5455 D A2dpDeviceService: ######### EventHandler, event = EVENT_BTN, state = A:STATE_IDLE 2220,34: 05-23 17:47:12.982 5455 5455 D A2dpDeviceService: Paired Device: connected=true, class=1292, has RENDER = false, has CAPTURE = false, name = BRM_SA01_59A 2221,34: 05-23 17:47:12.986 5455 5455 D A2dpDeviceService: set bt-sink-mode... already in sink mode 2222,34: 05-23 17:47:12.986 5455 5455 D A2dpDeviceService:DBG1: ### vendor.skb.dev.bt.sinkmode = 1 2223,34: 05-23 17:47:12.987 5455 5455 D A2dpDeviceService:DBG1: ### setScanMode = 23 2224,34: 05-23 17:47:12.990 5455 5455 D A2dpDeviceService:DBG1: ### simulate SKB_FUNC_21 KEY 2226,34: 05-23 17:47:12.990 5455 5455 D A2dpDeviceService:DBG1: ### nugu-response command = on 2238,34: 05-23 17:47:12.994 5455 5455 D A2dpDeviceService: ######### EventHandler end, now state = B:STATE_DISCOVERIBLE 2685,34: 05-23 17:47:19.912 5455 5455 D A2dpDeviceService: ==> Trekz Air by AfterShokz(MOBILE) BOND_CHANGED, SINK_PROP=true, bondState: 10 --> 11 2845,34: 05-23 17:47:21.469 5455 5455 D A2dpDeviceService: ==> Trekz Air by AfterShokz(MOBILE) ACL_CONNECTED, SINK_PROP=true, bondState: 11, mConnRetry: 0 3118,34: 05-23 17:47:22.256 5455 5455 D A2dpDeviceService: ==> Trekz Air by AfterShokz(MOBILE) BOND_CHANGED, SINK_PROP=true, bondState: 11 --> 12 3711,34: 05-23 17:47:37.130 5455 5455 D A2dpDeviceService: ==> Trekz Air by AfterShokz(MOBILE) ACL_CONNECTED, SINK_PROP=true, bondState: 12, mConnRetry: 0 2. Please try to do android reset default to see if issue still happens. (I wonder if some configuration is wrong). 3. We need a way to reproduce it, then we can enable more bt log and bt snoop for debugging it. |
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Hi, River, There is no more VoC after 2022/05/23, so SKB closed this issue. I also close this mantis ticket. Thank you. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2022-05-24 16:32 | (ALTech) Sangmin Choi | New Issue | |
| 2022-05-24 16:32 | (ALTech) Sangmin Choi | Status | new => assigned |
| 2022-05-24 16:32 | (ALTech) Sangmin Choi | Assigned To | => (SW) Jacky Chiang |
| 2022-05-24 16:32 | (ALTech) Sangmin Choi | File Added: pairing_1.jpeg | |
| 2022-05-24 16:32 | (ALTech) Sangmin Choi | File Added: pairing_2.jpeg | |
| 2022-05-24 16:32 | (ALTech) Sangmin Choi | File Added: ME0035_20220523_a8_93_4a_fe_94_a3.zip | |
| 2022-05-24 16:33 | (ALTech) Sangmin Choi | Note Added: 0010068 | |
| 2022-05-27 15:22 | (SW) Jacky Chiang | Assigned To | (SW) Jacky Chiang => (SW) River Wong |
| 2022-05-27 15:24 | (SW) Jacky Chiang | Issue Monitored: (SW) Jim Chen | |
| 2022-05-30 15:52 |
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Note Added: 0010090 | |
| 2022-08-16 10:12 |
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Assigned To | (SW) River Wong => (ALTech) Sangmin Choi |
| 2022-08-16 10:23 | (ALTech) Sangmin Choi | Note Added: 0010630 | |
| 2022-08-16 10:23 | (ALTech) Sangmin Choi | Status | assigned => closed |
| 2022-08-16 10:23 | (ALTech) Sangmin Choi | Resolution | open => fixed |
